HalloweenBot - Notice history

The issue has now been successfully resolved. The problem was identified as a database connection issue, and after restarting the affected clients, everything is now functioning as expected.

Thank you for your patience! If you experience any further issues, please let us know. 🎃👻

We've identified a potential cause of the issue, which appears to be due to the database not being fully connected. We have restarted the affected clients and will be monitoring closely to see if this resolves the problem.

We appreciate your patience and will provide further updates as needed.

Resolution & Current Status

✅ A server restart has resolved the issue, and all systems are now operating normally.
🛠 We have implemented monitoring to track database connections and optimize performance.

Next Steps

📌 Ongoing Monitoring: We will continue to observe system performance to ensure stability.
📌 Preventative Measures: Additional optimizations, such as connection pooling and rate limits, are being explored to prevent future occurrences.

Monitoring Status

🔍 Database Health: ✅ Normal
🔍 Bot Functionality: ✅ Fully Operational
🔍 Redis Cache: ✅ Active

🚀 Marking this issue as resolved, but we will continue to monitor.
If you experience any further issues, please reach out to support via Discord. Thank you for your patience! 🎃

Issue Summary

Earlier, we experienced database connection issues, leading to "Too many clients already" errors, which disrupted support ticket retrieval and certain bot functionalities.

Resolution & Current Status

🔄 A server restart has successfully resolved the issue, and all systems are now operational.
🛠️ Monitoring has been enabled to track database connections and prevent future occurrences.

Next Steps

📌 Root Cause Investigation: We are analyzing logs to identify the underlying cause of the issue.
📌 Preventative Measures: We will implement optimizations such as connection pooling and rate limits to avoid similar disruptions in the future.

Monitoring Status

🔍 Database Health: ✅ Normal
🔍 Bot Functionality: ✅ Fully Operational
🔍 Redis Cache: ✅ Active

🚀 If you encounter any further issues, please reach out to support via Discord. Thank you for your patience! 🙌

This incident has been resolved.

The root cause seems to be with our database a new status will be opened for this

The incident has now been resolved. If you wish to download the data we store, please visit the dashboard and select the server you wish to get data for. Once you have requested your data, a download button will appear.

Thank you for your patience and understanding.

We have identified the problem on the API end and are currently implementing a fix. Our team is working diligently to resolve this issue as quickly as possible. Thank you for your patience and understanding.

We are still working to find a fix for the issues with Slash Commands.

We have been able to Identified the issue we are facing a fix is being sorted and we will hopefully get this sorted ASAP.

HalloweenBot had been ratelimited by discord. This has now cleared and slash seem to be deploying again. We will continue to monitor the bot throughout the day

We are now aware of what the issues are. This is being looked into.