HalloweenBot - 🚨 Database Connection Issue - Ongoing Investigation – Incident details

Resolution & Current Status

✅ A server restart has resolved the issue, and all systems are now operating normally.
🛠 We have implemented monitoring to track database connections and optimize performance.

Next Steps

📌 Ongoing Monitoring: We will continue to observe system performance to ensure stability.
📌 Preventative Measures: Additional optimizations, such as connection pooling and rate limits, are being explored to prevent future occurrences.

Monitoring Status

🔍 Database Health: ✅ Normal
🔍 Bot Functionality: ✅ Fully Operational
🔍 Redis Cache: ✅ Active

🚀 Marking this issue as resolved, but we will continue to monitor.
If you experience any further issues, please reach out to support via Discord. Thank you for your patience! 🎃

Issue Summary

Earlier, we experienced database connection issues, leading to "Too many clients already" errors, which disrupted support ticket retrieval and certain bot functionalities.

Resolution & Current Status

🔄 A server restart has successfully resolved the issue, and all systems are now operational.
🛠️ Monitoring has been enabled to track database connections and prevent future occurrences.

Next Steps

📌 Root Cause Investigation: We are analyzing logs to identify the underlying cause of the issue.
📌 Preventative Measures: We will implement optimizations such as connection pooling and rate limits to avoid similar disruptions in the future.

Monitoring Status

🔍 Database Health: ✅ Normal
🔍 Bot Functionality: ✅ Fully Operational
🔍 Redis Cache: ✅ Active

🚀 If you encounter any further issues, please reach out to support via Discord. Thank you for your patience! 🙌